Privacy Policy

1. Introduction

Pink Llama Creative LLC ("Company", "we", "us", or "our") operates CreatorVision ("the Service"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your information.

This Privacy Policy explains our practices regarding data collection and use when you use our AI-powered video analysis service. By using CreatorVision, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (first and last)
• Password (stored securely using encryption)

Payment Information

When you make a purchase, we collect payment information through our payment processor Stripe:

• Credit/debit card details (processed securely by Stripe - we never see or store your full card number)
• Billing address
• Transaction history and subscription status

Video Analysis Data

When you submit videos for analysis, we collect:

• Video URLs you submit for analysis
• Video metadata (title, creator name, duration, view counts - publicly available information)
• AI-generated analysis results
• Your analysis preferences (niche, skill level, focus areas)
• Custom names and notes you add to analyses

Usage Data

We automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and features used
• Time and date of access
• Error logs and performance data

3. How We Use Your Information

We use the collected information to:

• Provide the Service: Process your video analysis requests and deliver results
• Manage your account: Authenticate you, process payments, and track your minutes usage
• Improve our Service: Analyze usage patterns to enhance our AI analysis quality and user experience
• Communicate with you: Send account-related notifications, respond to support requests, and provide important updates
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations: Meet tax, legal, and regulatory requirements

4. What We Do NOT Do

We want to be clear about what we do NOT do with your data:

• We do NOT sell your personal data to third parties for marketing or any other purpose
• We do NOT store video files permanently - Videos are downloaded temporarily for processing and are deleted immediately after analysis is complete
• We do NOT share your analysis results with other users or make them public
• We do NOT use your data for advertising - We do not serve ads or share data with ad networks
• We do NOT train AI models on your private data - Your specific analysis results are not used to train our AI models

5. Third-Party Services

We use the following third-party services to operate CreatorVision:

6. Data Retention

We retain your data according to the following schedule:

• Account data: Retained until you delete your account
• Analysis results: Stored until you delete them or delete your account
• Video files: Deleted immediately after analysis processing is complete (typically within minutes)
• Payment records: Retained as required by law for tax and accounting purposes (typically 7 years)
• Usage logs: Retained for up to 90 days for security and debugging purposes

7. Cookies

CreatorVision uses only essential cookies that are necessary for the Service to function:

• Authentication cookies: To keep you signed in to your account
• Session cookies: To maintain your session state while using the Service

We do NOT use tracking cookies, advertising cookies, or third-party analytics cookies.

8. Your Rights

You have the following rights regarding your personal data:

Access Your Data

You can view all your personal information and analysis history through your account dashboard.

Delete Your Data

You can:

• Delete individual analyses from your history
• Delete your entire account, which will remove all your data from our systems

Export Your Data

You can export your analysis results in PDF or text format from each analysis page.

Correct Your Data

You can update your account information through your account settings.

To exercise any of these rights, you can use the self-service options in your account or contact us at hello@thepinkllama.co.

9. Children's Privacy

CreatorVision is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@thepinkllama.co, and we will delete such information from our systems.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption in transit: All data is transmitted over HTTPS
• Encryption at rest: Sensitive data is encrypted in our database
• Secure password storage: Passwords are hashed using industry-standard algorithms
• Access controls: Limited access to personal data on a need-to-know basis
• Regular security reviews: We regularly review and update our security practices

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly if we become aware of any data breach affecting your information.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and third-party service providers are located. By using the Service, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification for significant changes

Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: